Shipping Policy

At Jgreen, we want your little one’s shopping experience to be simple, safe, and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

• Orders are processed within 1–3 business days after successful order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a shipping confirmation along with tracking details, where available.
• Please ensure that your delivery address, contact number, and other order details are correct before completing your purchase.

We currently ship orders to locations within GCC.

Estimated delivery time is generally:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Shipping charges are calculated and displayed during checkout based on your delivery location and order details.

We may occasionally offer free shipping promotions or free shipping above a specified order value. Any such offer will be clearly mentioned on our website.

Once your order has been dispatched, you may receive a tracking number through email, SMS, or WhatsApp, depending on the contact details provided at checkout.

You can use the tracking information to monitor the status of your shipment.

If tracking information does not update immediately, please allow some time for the courier partner’s system to reflect the latest status.

Our courier partners may make multiple attempts to deliver your order.

Please ensure that someone is available at the provided delivery address to receive the package.

If the order cannot be delivered because of an incorrect address, unavailable recipient, or repeated unsuccessful delivery attempts, the package may be returned to us. Additional shipping charges may apply if the order needs to be shipped again.

Although we aim to deliver all orders within the estimated timeframe, occasional delays may occur due to:

• Adverse weather conditions
• Public holidays
• Festivals or peak shopping periods
• Courier service disruptions
• Incorrect or incomplete address details
• Remote delivery locations
• Natural events or other unforeseen circumstances

We appreciate your patience in such situations

Please carefully check your shipping address before placing an order.

If you notice an error in your address, contact us as soon as possible at [sales@jgreen.ae/(+971) 502402468].

We will try to update the address before the order is dispatched. However, once an order has been shipped, we may not be able to modify the delivery address.

If your package appears damaged, opened, or tampered with when delivered, please do not accept the package if possible and contact us immediately.

If you receive a damaged product, please contact us within [24/48] hours of delivery and provide photographs or videos of the package and product so that we can review the issue and assist you.

If you receive an incorrect, incomplete, or missing item, please contact us within [24/48] hours of delivery.

Please include:

• Order number
• Details of the issue
• Clear photographs/ videos of the received package and product

Our team will review the request and provide the appropriate resolution.

For Cash on Delivery (COD) orders, the applicable payment amount must be paid to the delivery partner at the time of delivery.

COD availability may vary depending on the delivery location and other factors.

At present, we deliver orders only to serviceable locations within GCC.

Certain remote or restricted locations may not be eligible for delivery. If your location is not serviceable, we will notify you where possible.

If you have any questions regarding your order or shipment, please contact us:

Jgreen

Email: sales@jgreen.ae

Phone/ Whatsapp: (+971) 502402468

Business Hours: 24 hrs

We are always happy to help make your shopping experience easier and more convenient.