Privacy Policy

Our website address is:

https://jgreen.ae

We are a sustainable lifestyle brand dedicated to providing high-quality, eco-friendly bamboo products while strictly protecting your personal data and privacy.

We love sharing sustainability tips, zero-waste guides, and exclusive eco-friendly product launches with our community.

• Consent-Based Marketing: We only send you marketing emails, newsletters, or promotional offers if you explicitly opt-in during checkout, sign up via our website pop-ups, or join our green community forms.
• Data Protection: Your email address is stored securely on our email marketing platform. We never share your contact information with outside brands for their marketing purposes.
• Instant Opt-Out: You can choose to stop receiving our updates at any time. Every marketing email we send includes a clear “Unsubscribe” link at the bottom. Alternatively, you can contact us directly to be removed from our mailing list.

• Order & Fulfillment Data: When you purchase items, we collect your name, billing address, shipping address, email address, phone number, and payment information to securely process your order and deliver your items.
• Customer Accounts: If you create an account on our storefront, we store the personal information you provide in your user profile to streamline your future shopping checkouts.
• Customer Care: If you reach out via our contact forms, email, or live chat regarding product care, orders, or tracking, we collect your message history to assist you.
• Security & Fraud Prevention: We automatically collect your IP address and browser user agent string to identify potential fraudulent transactions, defend against spam, and secure our checkout systems.

• Shopping Cart Stability: We use temporary cookies to track items you add to your shopping cart as you browse our store. These contain no personal data and disappear when you close your browser.
• Account Access: When you log in, we set up cookies to remember your login information and screen layout options. Login cookies expire after two days, and screen choices last for one year. Checking “Remember Me” extends your login for two weeks.
• Reviews & Comments: If you leave a product review or question, you can choose to save your name and email address in cookies for convenience on your next visit. These cookies last for one year.

Pages on this storefront may feature embedded content (e.g., product demonstration videos, payment gateway portals, or customer review widgets). Embedded content from third-party websites behaves exactly as if you visited those platforms directly.

These external websites may collect your data, use their own cookies, embed additional tracking tools, and monitor your interaction with that content—especially if you hold an account and are logged into their services.

• Payment Processors & Couriers: We share your transactional details with certified payment gateways and logistics partners solely to verify payment and ship your bamboo products.
• Account Resets: If you trigger a password reset for your customer profile, your current IP address will be included in the automated reset email.
• Data Privacy: We never sell, rent, or trade your personal information to third-party marketing brokers.

• Transaction Histories: For completed product purchases, we retain financial transaction metadata indefinitely to satisfy legal, tax, accounting, and regulatory compliance standards.
• User Profiles: Registered customers can view, modify, or delete their personal data within their account dashboard at any time (usernames cannot be changed). Site administrators can also view and update this information.

If you have an account or have left product reviews on this site, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal information we store. This rights request does not include data we are legally, administratively, or securely obligated to retain.

For any privacy-related inquiries or data deletion requests, please contact us at:

• Website: https://jgreen.ae
• Email: sales@jgreen.ae
• Phone: +971 502402468
• Mailing Address: Jgreen, Free Zone Sharjah, UAE

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable laws and regulations