Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your delivery, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return, your bamboo item must be unused, unwashed, and in the same condition that you received it. It must also remain in its original packaging. Because natural wood products can absorb moisture and odors, items showing signs of use or improper storage cannot be accepted.

Because our products are crafted from 100% natural, sustainably sourced organic bamboo, no two pieces are exactly identical.

• Grain & Color: Slight variations in wood grain patterns, natural color shading, knots, and minor mineral streaks are completely normal characteristics of raw bamboo.
• Environmental Changes: Natural wood expands and contracts slightly with temperature and humidity changes. Minor surface weathering or tiny grain splits over time are normal behaviors of living wood and are not considered manufacturing defects.
• Returns for Variation: If you wish to return an item simply because you dislike its natural grain pattern or color tone, the return will be processed under our standard return policy (buyer pays return shipping).

For hygiene and safety reasons, the following bamboo items cannot be returned:

• Personal care items (such as bamboo toothbrushes, hairbrushes, or facial pads)
• Custom-made or personalized engraved bamboo products
• Gift cards
• Final sale or clearance items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.
  

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund based on the condition of the natural material.

If approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment within a few business days.

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account or credit card statement again
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, since processing times vary before a refund clears

If you’ve completed these steps and still have not received your refund, please contact us at sales@jgreen.ae

We only replace items at our expense if they arrive genuinely defective or damaged (such as deep structural cracks or mechanical failure). As noted in our disclaimer, natural aesthetics are not defects. If you receive a damaged item and need an exchange, email us at sales@jgreen.ae and mail your item to: Jgreen, Free Zone Sharjah, UAE.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a digital gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

For standard returns (such as changing your mind or returning an item for a refund):

You will be responsible for paying your own shipping costs to mail your package to: Jgreen, Free Zone Sharjah, UAE. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.

Depending on your location, the time it takes for your exchanged product to reach you may vary. For more expensive orders, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

The prices displayed on this website are indicative and temporary. Actual prices may vary depending on the quantity ordered and other applicable factors. Please contact us for the latest and accurate pricing before placing an order.

Contact us at sales@jgreen.ae for any questions related to refunds and returns. Also you can contact us at:

Jgreen

Email: sales@jgreen.ae

Phone: (+971) 502402468

Address: Jgreen, Sharjah, UAE

We are happy to assist you and help making your shopping experience simple, safe and convenient